Refund Policy

1. If Recharge Token has not been generated

   If your payment has been debited but a recharge token has not been generated, there is a 30 day refund period. Within this time, the consumer has to submit a claim with the following details:

   • - Consumer and Meter number
   • - Date of transaction
   • - Amount of transaction
   • - Proof of debit of amount from Bank AC/ Card/ Wallet
   After successful verification, your amount will be refunded within a period of maximum 7 (seven) days.
   




If Recharge Token has been generated:

Once the recharge token has been generated by the system, no amount will be refundable. However, the consumer can request for a duplicate copy of the recharge token to be entered in the meter.